Everything worth asking.

Do you sell designs, or tattooing?

Design files only. No needle, no anaesthetic, no artist referrals, no promises about how it looks once it is on you. Choosing a licensed artist is yours to do, and it is the part that keeps you safe.

What do I actually receive?

Three files: a 1:1 two-tone stencil (A4 PDF at true size), a reference render at 3000px or larger, and the bilingual story card. Downloaded from your account; email is notice only.

Can the stencil go straight onto a transfer machine?

Yes. Two-tone with no greyscale is deliberate — a thermal printer smudges greyscale. An artist adjusting linework to the body's curve is normal practice; the story card covers placement and sizing advice, but the final call is theirs.

Can I use it for anything else?

The default personal licence covers getting tattooed, working with the artist you hire, and printing for your own home. Commercial use, transfer, resale and flash-collection reposting are not covered.

When can I get a refund?

Full refund before delivery. After delivery there is generally none, because these are digital files — with one exception: character errors, meaning glyph mistakes, wrong characters or an interpretation that does not match the design. Those are refunded in full and remade free, and we put that in plain text rather than in the small print. Custom deposits have their own layer: if the three concepts never arrive, the deposit is refunded in full; once the concepts are delivered, it is not — the deposit buys those three concepts. Full terms are on the refund page.

Who checks the Chinese?

Native Mandarin speakers choose and verify, stroke by stroke, on top of four automated gates. We inspect the first fifty orders in full and sample ten percent after that. Hanzi come from a real type glyph, checked stroke by stroke. That one is non-negotiable.

How fast do I see the concepts?

Within 24 hours of you submitting, you will see three concepts — most of that window goes into checking every character. The progress page shows what is actually happening rather than animating a fake timeline. If we run past 24 hours, you get an email that says so.

How long from ordering to having the files?

Designs in the collection are in stock — download the moment payment clears. Custom work is mostly delivered within 24 hours.

How quickly do you answer a problem?

Character errors get an answer within 24 hours. Write to support@cinnabarink.com with your order and which character is wrong. If it checks out, full refund and a free remake, with the refund going out on the next business day after you confirm.

What about problems that are not character errors?

Every page footer carries the same address: support@cinnabarink.com. Anything else is handled under the matching clause on the refund page. One person reads the inbox — there is no support rota.

Still unanswered? Write to us at support@cinnabarink.com. One person reads the inbox.